LJM VA Services Ltd
Privacy Policy
The privacy and security of your personal information is essential to us. We take this matter very seriously. This privacy policy sets out how we collect and manage your personal information and how you can remove your personal information from our databases. For any queries that you may have about your personal information at LJM VA Services Ltd, please email our data controller and Business Manager, Rachel, at info@ljmvaservices.com.
Who Is Collecting Your Personal Information?
This privacy policy applies to www.ljmvaservices.com which is owned and operated by LJM VA Services Ltd, located at Hudson House, 8 Albany Street, Edinburgh, EH1 3QB. This privacy policy describes how LJM VA Services Ltd collects and uses the personal information you provide on our website www.ljmvaservices.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
How We Collect Personal Information
You can view all content on our site without providing your personal information.
- We collect your information if you have engaged with any member of the LJM VA Services Ltd team and have discussed virtual assistant services. The person who has engaged with you has added your details to our mailing list based on Legitimate Interest.
- We collect personal information if you seek more information about LJM VA Services Ltd services when you submit your contact details on the Contact Us option or subscribe to the newsletter.
- The personal information we ask for on the Contact Us page is your name, email address, phone number, and if applicable, what services you are interested in.
- The information you submit via our request form is shared only within LJM VA Services Ltd.
- LJM VA Services Ltd will contact you using email and/or telephone (phone call or SMS) only to the email address and phone number you provide.
- By submitting these forms stated above you are consenting to sharing this personal information to LJM VA Services Ltd.
- By submitting the details stated above, LJM VA Services Ltd will send you direct marketing with further information about our services based on Legitimate Interest.
- You can opt out of any email communications from LJM VA Services Ltd by contacting info@ljmvaservices.com to ask for the opt-out service or reply directly to our emails.
What We Do with Your Personal Information
LJM VA Services Ltd holds your data within the remit of Legitimate Interest. LJM VA Services Ltd does not share, sell, rent, or trade your personal information with third parties without your consent. We retain access to your personal information on our secure electronic database servers for five years, on the basis that over five years organisations grow substantially and the need for our services is often triggered by such periods of growth. Your data is processed within Mail Chimp, Google, and Intuit QuickBooks whose security measures and policies have been tried, tested, and confirmed as GDPR compliant. If you complete the Contact Us form or the Sign up to our newsletter form your personal information will only be used by LJM VA Services Ltd for marketing purposes. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you choose not to provide your details, LJM VA Services Ltd will not be able to share any educational content or hints and tips to support your business growth.
For all those who have progressed from the enquiry stage and have had discussions about business needs with a member of our team via email, telephone or website, this information is stored and maintained on our third-party databases, Intuit QuickBooks, and Dropbox.
Requesting and Updating Your Personal Information
To request a copy of your personal information or to make changes to it please send an email to info@ljmvaservices.com with the subject line ‘Request for Personal Information’ and we will endeavour to respond to your request in five working days. Before we can complete your request, you will need to verify your identity with us by confirming your full name and email address.
Deleting Your Personal Information from LJM VA Services Ltd
To request that your personal information be deleted from LJM VA Services Ltd records please send an email to info@ljmvaservices.com with the subject line ‘Deletion of Personal Information’ and we will endeavour to respond to your request in five working days. Before we can complete your request, you will need to verify your identity to us by confirming your full name and email address. If you wish to unsubscribe from email marketing, you can click the ‘Unsubscribe’ link at the bottom of any email we send to you.
Data processing
If you are in any way unhappy with how your data has been used, we encourage you to contact us directly at info@ljmvaservices.com to allow us to address your concerns. However, if you feel it relevant you can contact the ICO directly; https://ico.org.uk/concerns/.
Changes to This Privacy Policy
LJM VA Services Ltd reserves the right to make material changes to its privacy policy. These changes will be posted prominently on our privacy policy, the home page, and other places we deem appropriate.
Cookies
We collect information directly from you in several ways. One way is through our use of ‘cookies’. Most websites use cookies to make them work or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content, and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.
Some of our cookies are used to simply collect information about how visitors use our website, and these types of cookies collect the information in an anonymous form.
The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.
Copyright
The contents of these pages, including all web design, text, graphics and their arrangement and selection along with the source code and software are copyright to LJM VA Services Ltd and its providers. None of the content of this website may be copied or otherwise incorporated into or stored in any other design, logo, website, electronic retrieval system or publication in any form (whether hard copy, electronic or other). Linking to or framing of this site or any part of it is not permitted without permission.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online, and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
Your rights
You have the right to ask us not to process your data for marketing purposes. You will always have the option to unsubscribe from any electronic marketing. We will aim to inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
TERMS OF WEBSITE USE
This page (and the documents it refers to) tells you the terms of use on which you may use our website www.ljmvaservices.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.
ABOUT US
www.ljmvaservices.com is a site operated by LJM VA Services Ltd (“we” or “us”). We are registered in Scotland under company number SC630446. Our registered office address is Hudson House, 8 Albany Street, Edinburgh, EH1 3QB and our email address is info@ljmvaservices.com.
OUR SITE
We allow access to our site temporarily and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
You must treat any user identification code, password, or other security feature about our site as confidential. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.
You must comply with the provisions of this Acceptable Use Policy when using our site.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
VARIATIONS
We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.
If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.
RELIANCE ON INFORMATION AND LINKS
The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
We process information about you by our Privacy Policy. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.
LINKING TO OUR SITE
You may link to our home page only if you have first obtained our written consent if you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.
You must not link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
If you wish to make any use of material on our site other than that set out above, please address your request to info@ljmvaservices.com.
UPLOADING MATERIAL TO OUR SITE
When you upload material to our site or contact other users of our site, you must comply with our Acceptable Use Policy. If you upload material in breach of our Acceptable Use Policy and we suffer loss as a result, you will reimburse us for such loss.
Any material you upload to our site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties. If any third-party claims that any material posted or uploaded by you to our site violates their intellectual property rights or their right to privacy, we have the right to disclose your identity to them.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.
OUR LIABILITY
The material displayed on our site is provided without any guarantees, conditions, or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law, or the law of equity.
- Any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
- loss of income or revenue.
- loss of business.
- loss of profits or contracts.
- loss of anticipated savings.
- loss of data.
- loss of goodwill.
- wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect any liability which cannot be excluded or limited under applicable law.
JURISDICTION AND APPLICABLE LAW
The Scottish courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Scotland.
ACCEPTABLE USE POLICY
This is the acceptable use policy, which, together with our terms of website use (see above) sets out the terms under which we LJM VA Services Ltd, Registration Number SC630446 and Registered Address of Hudson House, 8 Albany Street, Edinburgh, EH1 3QB allow you to use our site www.ljmvaservices.com (“site”) whether you are a visitor or a registered user. All enquiries should be directed to info@ljmvaservices.com Please read the terms of this policy carefully, as by using our site you indicate that you agree to comply with and be bound by them.
PROHIBITED USES OF OUR SITE
Whether you are a visitor or registered user, you must comply with our terms of website use (see above) and use our site for lawful purposes only. You must not use our site for the uses listed (without limitation) below:
- any fraudulent activity.
- any activity which breaches any applicable law or regulation, whether national or international.
- any activity which may cause or result in harm to a child under 18 years of age.
- sending unsolicited advertising or other content (spam) or entering into any arrangement for such material to be sent.
- reproducing, selling, or otherwise handling our site or its contents in breach of our terms of website use.
- knowingly introducing to our site, or transmitting or attempting to transmit to any other site, computer or network, viruses, trojans, worms, logic bombs or other material, code or programme which is malicious or technologically harmful.
- attempting to gain unauthorised access to our site, our software, our server, or any server, computer or database connected to our site or
- attacking our site via a denial-of-service attack or a distributed denial-of-service attack.
CONTRIBUTING AND INTERACTING
Our site may offer users the facilities to upload or contribute content or other material, or to interact with other users. When making use of these facilities, it is your responsibility to ensure that any contribution or interaction is, as far as you are aware, factually correct, represents your honest opinion, and does not breach any applicable law or regulation.
In addition, any contribution or interaction must not include any material which (without limitation):
- is defamatory, obscene, offensive, hateful, or inflammatory.
- is, or refers to material which is, sexually explicit.
- promotes violence, illegal activity, or any form of discrimination.
- infringes any other person’s copyright, database right or trademark.
- threatens, harasses, upsets, embarrasses, alarms, or annoys any other person, or is likely to do so.
- Advocates promote, or assist any illegal activity.
- is likely to deceive any person or is made in breach of a legal duty owed to a third party (such as a duty of confidence).
- invades another’s privacy or causes inconvenience or anxiety to any person.
- is used to impersonate any person, or to misrepresent your identity or affiliation with any person; or
- gives the impression that the material emanates from us if this is not the case.
MODERATION
If we at any time use our site to provide users with any interactive service, the following moderation provisions will apply:
- we will notify users if moderation is in place, and, if so, whether the moderation is provided by a person or is automated.
- if moderation is in place, we will give you a means to contact the moderator.
- although we will do our best to assess any risks which such interactive service may pose, we will be under no obligation to moderate it, and we expressly exclude any liability for any loss or damage to any person caused by use of it; and
- children should always be supervised when using the interactive services on our site, whether such services are moderated or not.
BREACHES OF THIS POLICY
Any breach of this acceptable use policy will be dealt with in the same way as breach of our terms of website use (see above) and we reserve the right to take any other action we reasonably deem appropriate, including restricting your use of our site and/or taking legal action against you. We are not liable for any loss or damage caused by any breach of this acceptable use policy.
AMENDMENTS
Please check this page regularly, as we may revise this acceptable use policy at any time. We may also change or update our acceptable use policy at any time by means of notices published anywhere on our site.
